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STORE POLICY

Customer Care

At Epos Jewelry, we are dedicated to providing our customers with an exceptional shopping experience. Our customer care team is here to help you with any inquiries or concerns you may have. Below, you’ll find important information about our customer support services:

1. Contact Us

If you have any questions, comments, or concerns, please reach out to us:

- **Email**: eposjewelry@gmail.com   
- **Business Hours**: Monday to Friday, 9:00 AM - 5:00 PM (madrid)

We aim to respond to all inquiries within 24 hours on business days.

2. Order Inquiries

For questions regarding your order, such as:

- Order status
- Changes or cancellations
- Tracking information

Please provide your order number and any relevant details when contacting us, so we can assist you more efficiently.

3. Returns and Exchanges

We want you to love your purchase! If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please refer to our “Returns and Exchanges” page for complete details on how to return or exchange an item.

4. Shipping Information

For inquiries related to shipping, including delivery times, shipping methods, and shipping costs, visit our “Shipping Policy” page or contact us directly.

5. Product Care and Maintenance

To help you keep your jewelry looking beautiful, we advice to avoid scratching it with hard objects and surfaces. As we always have contact with different things in our ordinary life, it is ok to see some scratches on your jewelry after wearing it. But in general stainless steel is tarnish free. So you can take a bath, swim in a pool and sea wearing your jewelry. All of the small elements like earring studs and hooks, necklace closings should be treated gently. Avoid bending them not to have them broken. 

6. Feedback and Suggestions

We would love to hear from you! Your feedback helps us improve our services and product offerings. If you have suggestions on how we can enhance your shopping experience, please let us know via Instagram DMs or email eposjewelry@gmail.com.

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At Epos Jewelry, your satisfaction is our top priority. We’re here to help, and we look forward to serving you!

Wholesale Inquiries

For wholesale inquiries please contact us at eposjewelry@gmail.com

We will be happy to work with you!

Privacy & Safety

Effective Date: 4 of november 2024

1. Introduction

Epos Jewelry (hereafter referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Business Information

  • Business Name: Epos Jewelry

  • Legal Structure: Sole Proprietorship

  • Registered Address: Calle Loreto 52, at01, 08029

  • Contact Information: eposjewelry@gmail.com

3. Types of Data Collected

We may collect and process the following types of personal data about you:

  • Personal Information: including but not limited to your name, address, and email address.

  • Payment Information: including credit card details and billing information.

  • Browsing Data: including cookies, IP addresses, and website analytics.

  • Other Data: customer preferences, purchase history, and any information you provide to us directly.

4. Purpose of Data Collection

We collect your personal data for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your account and orders.

  • For marketing purposes, such as sending newsletters and promotional material.

  • To enhance and improve our website functionality and customer experience.

  • To conduct market research and analysis.

5. Legal Basis for Processing

We process your personal data based on your consent. By providing your personal information, you consent to our collection and use of your information as described in this Privacy Policy.

6. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Payment Processors: To process your payments securely.

  • Shipping Companies: To fulfill product deliveries.

  • Marketing Platforms: To send promotional materials and newsletters.

We may also share your data with service providers located outside the EU. We ensure that any such transfers comply with the GDPR and that appropriate safeguards, such as standard contractual clauses, are in place.

7. Data Retention

We will retain your personal data for a standard period in accordance with applicable laws and business needs. Data will be deleted when it is no longer necessary for the purposes for which it was collected.

8. User Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.

  • The right to request rectification of inaccurate data.

  • The right to request erasure of your data (the "right to be forgotten").

  • The right to restrict the processing of your data.

  • The right to data portability.

  • The right to object to processing.

To exercise any of these rights, please contact us at eposjewelry@gmail.com.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device when you visit our website.

You can manage your cookie preferences through your browser settings or by using our cookie consent tool. By continuing to use our website, you agree to our use of cookies.

10. Security Measures

We take appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. This includes encryption, access controls, and regular security assessments.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We recommend that you periodically review this policy to stay informed about our data practices.

12. Contact Information

For any inquiries or concerns regarding this Privacy Policy or your personal data, please contact us at:

Conclusion

Thank you for choosing Epos Jewelry. We value your trust and are committed to protecting your personal information.

Payment Methods

- Credit / Debit Cards

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